How do you set up delivery in your online store? In short: define methods, zones and rates clearly, show the cost early and integrate couriers to automate orders. Unclear or expensive delivery that only appears at the end is one of the biggest causes of abandoned carts, so it deserves as much thought as the product price.

Delivery methods

Offer several options, because every customer has different expectations about speed and cost.

  • Courier to the door — the standard for cities like Chișinău and Bălți, with delivery in one to two days.
  • Self-pickup — free, fast and appreciated by local customers who want to save.
  • Nationwide delivery — for customers in the regions, via national courier networks.
  • International delivery — for the diaspora and orders from abroad.

Zones and rates

Set rates by region: one price for Chișinău, another for the rest of the country and another for abroad. You can calculate cost by weight, order value or zone, depending on your products. Most importantly, show the cost early, ideally already in the cart, not only at the very last step, to avoid unpleasant surprises that drive customers away.

Free shipping used strategically

Free shipping is a powerful motivator. Offer it above an order threshold, for example "free on orders over 800 lei". This raises the average basket value, because many customers add one more product to reach the threshold, and the shipping cost is covered by the extra margin.

Integration with couriers

Done manually, every order means time and errors. Connecting your store to courier services automates label generation, real-time rate calculation and parcel tracking by the customer. The result: fewer mistakes, faster delivery and customers who can see where their order is themselves.

Don't treat delivery as a detail at the end. State timelines clearly on every product page, send a confirmation with the tracking number right after the order and tell the customer when the parcel ships. These small messages cut "where is my order?" calls and build trust, especially with a first-time buyer who decides whether to return based on how smoothly the first delivery went.

At shadowforge we configure methods, zones and rates and integrate local and international couriers directly into your store. Tell us how you ship and we'll automate the whole process, from cart to parcel tracking.